Privacy Policy

Your privacy and the confidentiality of your personal and medical information are of utmost importance to us.

Effective Date: February 2026  |  Last Updated: February 26, 2026

Introduction

This Privacy Policy explains how Dr Rajarshi Mitra’s medical practice (“we,” “us,” or “our”), operating through the website drrajarshimitra.com and based in Abu Dhabi, United Arab Emirates, collects, uses, stores, protects, and discloses your personal information.

This policy applies to all visitors of our website, patients who contact us through our website or other digital channels, and anyone who interacts with our online services. We are committed to complying with applicable UAE data protection laws, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (UAE PDPL) and Federal Law No. 2 of 2019 on the Use of ICT in Health Fields.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

Who We Are

Information We Collect

We may collect and process the following types of information depending on how you interact with our website and services:

Information You Provide Directly

When you contact us through our website contact form, appointment booking system, WhatsApp, email, or telephone, you may provide us with your name, telephone number, email address, your reason for contact or medical concern, and any other information you choose to share. We only collect information that you voluntarily provide to us.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically through cookies and similar technologies. This may include your IP address (which may be anonymised), browser type and version, device type, pages visited and time spent on those pages, referring website, and general geographic location (country or city level, not precise location). This information is collected through analytics services to help us understand how visitors use our website so we can improve it.

Medical Information

How We Use Your Information

We use the information we collect for the following purposes:

To respond to your enquiries: When you contact us through our website, WhatsApp, email, or phone, we use the information you provide to respond to your questions and, if appropriate, to schedule a consultation.

To improve our website: We use anonymised analytics data to understand how visitors interact with our website content, which helps us improve the quality and relevance of our medical information.

To comply with legal obligations: We may process information as required by applicable UAE laws and regulations.

We do not use your personal information for marketing purposes unless you have given us explicit consent to do so. We do not sell, rent, or trade your personal information to third parties.

Legal Basis for Processing

Under the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), we process your personal data based on the following lawful grounds:

Consent: When you voluntarily submit your contact details through our website forms, WhatsApp, or email, you consent to us processing that information for the purpose of responding to your enquiry or scheduling a consultation.

Legitimate interest: We use anonymised analytics data to improve our website and the quality of medical information we provide, which serves the legitimate interest of better serving our patients and website visitors.

Legal obligation: We may process data where required to comply with applicable UAE laws and regulations.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies. Cookies are small text files placed on your device that help us analyse website usage and improve your experience.

Essential cookies are necessary for the website to function properly (such as session management and security). Analytics cookies (such as Google Analytics) help us understand how visitors use our website. We configure analytics to anonymise IP addresses where possible to protect your privacy. Third-party cookies may be set by embedded services such as YouTube videos, Google Maps, or social media sharing buttons.

You can control cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling cookies may affect the functionality of some parts of our website.

Sharing Your Information

We do not sell, rent, or trade your personal information. We may share limited information with the following parties, only as necessary:

Hospital or clinical facility: If you schedule an in-person consultation, your contact details and reason for visit may be shared with the relevant hospital or clinical facility’s administration solely to facilitate your appointment, in accordance with that facility’s own privacy policies and UAE healthcare data regulations. This website does not control the data practices of any hospital or clinical facility.

Service providers: We use third-party services for website hosting, analytics (Google Analytics), and communication (WhatsApp/email). These providers process data on our behalf and are required to protect your information in accordance with their own privacy policies and applicable laws.

Legal requirements: We may disclose your information if required to do so by UAE law, court order, or government authority.

How We Protect Your Information

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it, including:

While we take reasonable precautions to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest practical standards.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected. Contact enquiry data is retained for the period needed to respond to your enquiry and for a reasonable period thereafter for record-keeping purposes. Website analytics data is retained in anonymised form and does not identify individual visitors. Any medical records created as part of an in-person clinical consultation are maintained by the relevant hospital or clinical facility in accordance with UAE healthcare record-keeping requirements and that facility’s own policies — not by this website.

Your Rights

Under the UAE Personal Data Protection Law, you have certain rights regarding your personal data. Subject to applicable laws and regulations, you have the right to:

Access: Request information about the personal data we hold about you and obtain a copy of it.

Correction: Request that we correct any inaccurate or incomplete personal data.

Deletion: Request the deletion of your personal data, subject to legal and regulatory requirements that may require us to retain certain records.

Restriction: Request that we restrict the processing of your personal data in certain circumstances.

Objection: Object to the processing of your personal data for certain purposes, including automated decision-making.

Withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at surgeon@drrajarshimitra.com. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

International Data Transfers

Some of the third-party services we use (such as website hosting and analytics providers) may process data in locations outside the UAE. Where this occurs, we ensure that appropriate safeguards are in place in accordance with UAE data protection requirements. We do not transfer health-related personal data outside the UAE except as permitted by applicable healthcare data regulations.

Children’s Privacy

Our website is intended for adults and is not directed at children under 18 years of age. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us and we will take steps to delete such information promptly.

Links to Other Websites

Our website may contain links to external websites, including medical reference sites, hospital websites, and professional organisations. We are not responsible for the privacy practices of these external websites. We encourage you to review the privacy policies of any website you visit through links on our site.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information.

Website Independence & Non-Affiliation Disclaimer

Contact Us

If you have any questions about this Privacy Policy, your personal data, or wish to exercise your data protection rights, please contact us:

Last Updated: February 26, 2026  | 
Effective Date: February 2026

This privacy policy is provided for transparency and general informational purposes. It is aligned with UAE data protection principles. We recommend consulting with a qualified legal professional for advice on specific data protection compliance requirements applicable to your situation.